Returns

Personalized Items:

Items that are custom made especially for you may not be returned.

All Items: Final Sale

Refunding Faulty Items:
Items are faulty when received damaged. When items deemed faulty cannot be repaired, a full refund will be offered. Please email willowgrayatelier@gmail.com within 14 days of receiving your order if you believe your items to be faulty.

Customer Satisfaction:

If you are truly unsatisfied with a recent purchase, please contact us via email within 14 days of receiving your order. We are here to help!